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Gabby Chan

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Activity overview

Latest activity by Gabby Chan

  • Gabby Chan created an article,

    Introducing Voiceflow Docs and Guides

    This series of articles serve as the ultimate Voiceflow reference manual. It comprehensively covers everything you need to know about Voiceflow, from navigating the interface to making the most of ...

    • Gabby Chan
    • Updated
    • 3 followers
    • 0 comments
    • 9 votes
  • Gabby Chan created an article,

    Managing Backups and Changes

    Documentation and changelog practices in the conversation design field vary from team to team and have no industry standard. Developer notes are stored in Jira, product stakeholder comments are in ...

    • Gabby Chan
    • Updated
    • 1 follower
    • 0 comments
    • 3 votes
  • Gabby Chan created an article,

    Managing Intents and Utterances within the Assistant

    While flowcharts can help designers consider the intended design of a conversation, they often lack a systematic way of organizing intents and utterances. Whether it's that the conversation design ...

    • Gabby Chan
    • Updated
    • 1 follower
    • 0 comments
    • -1 votes
  • Gabby Chan created an article,

    Designing Backend Processes with API Steps and Custom Actions

    Conversation design tools need to support integration of complex backend processes because modern conversational experiences often require access to a wide range of data sources and services. For e...

    • Gabby Chan
    • Updated
    • 1 follower
    • 0 comments
    • -1 votes
  • Gabby Chan created an article,

    Using Topics, Components, and Templates for Common, Duplicated Flows

    In traditional flowchart-based conversational design, copying and pasting different components and sections of the flowchart was often the go-to approach for reusing and repurposing existing elemen...

    • Gabby Chan
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Gabby Chan created an article,

    Handling User Input and Matching to Intents

    Flowcharts are limited in their ability to handle a wide range of user inputs. They rely on predefined buttons or built-in responses that are narrow in scope and cannot account for the full range o...

    • Gabby Chan
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote
  • Gabby Chan created an article,

    Organize Conversational Flows By Using Domains and Topics

    Working with seemingly separate conversational flows in flowcharts can be challenging and inefficient for designers. These different flows are often disconnected from one another or interconnected ...

    • Gabby Chan
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Gabby Chan created an article,

    Why Flowcharts Are Out: An Introduction to Flexible, Nonlinear Conversations

    In the past, flowcharts were used in conversational design as a tool to map out conversational flows. They provided a clear visualization of how users would interact with their conversational inter...

    • Gabby Chan
    • Updated
    • 1 follower
    • 0 comments
    • 3 votes
  • Gabby Chan created an article,

    Using Real Variables to Develop Assistant Logic

    One of the limitations of flowcharts in conversational design is the use of stubs and static variables. These variables are essentially placeholders that represent the expected input or output, and...

    • Gabby Chan
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote
  • Gabby Chan created an article,

    From Logic Diamonds to Condition Steps

    Logic diamonds, also known as decision diamonds, are a commonly used element in flowcharts to indicate decision points in a conversation. While they can be useful for mapping out different conversa...

    • Gabby Chan
    • Updated
    • 1 follower
    • 0 comments
    • -1 votes