Guides

• How does Voiceflow Work?
• Creating a New Assistant
• How Do I Design a Flow?
• Adding User Input
• Building intelligent, non-linear conversations
• Testing a Prototype

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• Introduction to Project Organization
• Using Topics to Organize Conversational Flows
• Using Components and Block Templates to Reuse Blocks and Flows
• Using Domains to Organize Your Topics

• Using a Shared Prototype to Run User Testing
• Using Prototype Customization to Align with Branding
• Using Personas to Simulate Different User Types in User Testing
• Using Analytics and Transcripts to Review Assistant Testing and Usage Data

• Getting Started on Voiceflow for New Team Members
• How to Collaborate with Other Designers on Voiceflow
• Presenting and Getting Feedback on Designs from Product and Business Stakeholders
• Using the NLU Manager to Handoff Intent Management to the Data Team

• Why Flowcharts Are Out: An Introduction to Flexible, Nonlinear Conversations
• Organize Conversational Flows By Using Domains and Topics
• Handling User Input and Matching to Intents
• From Logic Diamonds to Condition Steps
• Using Real Variables to Develop Assistant Logic
• Making Your Design Easy to Understand and Test

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