Intent Conflicts

Tahsim Ahmed
Tahsim Ahmed
  • Updated

View and Manage Intent Conflicts

In the Intent editor in your NLU Manager view, you will find a 'View Conflicts' button if conflicts do exist for that intent.

On the left of this view you will find the utterance for this intent that conflict with another intent. On the right you will see the utterances that in conflict.

In order to resolve these conflicts, you can either:

  • Re-assign an utterance to a different intent by click-and-dragging it
  • Delete an utterance from an intent

Once you are done resolving all the utterance conflicts you think are required, you can hit the 'Apply Changes' button at the bottom of this view to apply them.

Once they have been applied, your Clarity Score will be re-calculated for that intent.

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