Managing Intents

Managing Your Assistant Intents and Utterances - How do I manage my intents?

As established, Intents are critical factors in conversational experience functionality because it is the conversation's ability to parse intent(s) is what ultimately determines the success of the interaction.

To manage your intents, open the NLU or Model Quickview view and click on the Intents tab to view your assistant's existing Intents.

Creating and Editing Intents and Utterances

To create a New Intent (1) , hit the + icon next to the Intent tab's label in either view.

You can add Utterances on your Intent manually, or Bulk Import utterances either via the in-line editor or (.csv) file by clicking the upload icon.

Tip: You can include entities in your utterances by using curly brackets. Note that Entities must already exist in your assistant to be used within imported utterances. This can be done when bulk importing utterances, as well.

Deleting Intents and Utterances

In the NLU Manager, you can select the box next to each intent, and delete them using the delete button found in the header.

In the Model Quickview, you are able to delete existing intents by access the (...) options menu next to the Intent Name field, and selecting Delete. You can also right-click the desired intent in the Intent menu and select Remove.

Note:Deleting Intents/Entities in the Model Manager that are already being used in your assistant may result in the conversation flow breaking and/or cause the Intent in your assistant to disappear or malfunction.

The recommended best practice is to remove all use(s) of the Intent in your assistant prior to deletion in the Model Manager. This also applies to Entity deletion being used in your Intent Utterances, seen below and the next section.

To delete utterances, hit the'-'icon.

Tip: For the purpose of training your conversation to derive intents and entities from your users’ messages with a greater degree of accuracy, you would need to have a range of different example utterances for each and every intent.