Introduction to Actions

What are Actions on Voiceflow? What do we mean by Step Actions?

Traditionally, too many designs & documents are incredibly hard to read at a glance. This may be due to overwhelming amount of logic and navigation actions being done on the canvas.

When all blocks sit at the same level of visual hierarchy, it can be difficult to understand the difference between a conversation structure vs. the backend logic powering the assistant experience.

Actions introduces a simplified way create and visualize non conversational steps- creating a cleaner canvas & designing experience, and a better piece of design documentation.

As a Conversation Designer, you can now:

• visualize the conversation structure & corresponding backend logic
• communicate the relationship between steps on the Canvas
• analyze corresponding backend logic as part of the Step’s nested details

As a Developer collaborator, you are able to:

• differentiate conversation structure & backend logic so I can easily glean context
• analyze corresponding backend logic as part of the Step’s nested details