How do Actions work?

Tahsim Ahmed

Updated February 26, 2023 23:06

Visualizing Step Actions on Canvas

Actions create visual context between the Steps in a conversation flow and corresponding navigation and backend logic. They appear as smaller functions nested in larger steps.

On canvas, Actions are shown as chips linked to the Step:

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##below dictates which sections are actually displayed. We need to add the IDs of the ones we want

How do Actions work?

Visualizing Step Actions on Canvas

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Visualizing Step Actions on Canvas

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<%= previousTitle %>

<%= nextTitle %>

In this article

<%= heading %>

<%= block.name %>

<%= heading %>

Highlighted Features

<%= article.title %> <% if (article.internal) { %> Only visible to agents and admins <% } %>

Categories

Want more video tutorials?

<%= article.title %>

Guides

<%= article.title %> <% if (article.internal) { %> <% } %>