What are Listen Steps?

Tahsim Ahmed
Tahsim Ahmed
  • Updated

Listen Steps? How can I manage my user responses or user inputs?

The Listen Steps are the fundamental building blocks in designing a positive & ideal user experience in your conversational experiences. They are responsible for listening, capturing, storing and having handling around user responses.

They are available on each assistant and used to have your assistant interact and expect a response from a user, whether that is through Buttons, Choices, or Capture steps.

This will be the primary form of functionality used to interact, store and receive a response within your assistants.

Note: Buttons are only available for Chat Assistants, and Web Chat and Microsoft Teams integrated assistants

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