Introduction to Transcripts on Voiceflow
You can get even more insights on each interaction with your prototype using the Transcripts functionality. You can access the Transcripts section by navigating to the main left panel located next to the sidebar.
The goal of the Transcripts is to give you and your team an understanding of where your assistant was successful in helping your users, and where it can be improved.
Each transcript provides a turn-by-turn record of each user interaction, what utterances they used, and what intents they hit along the way.
It also allows you to collaborate with your team and stakeholders to provide Actions, Tags and Notes to help organize, enable and communicate information, all at the transcript-level.