Managing Workspace & Team Members

As you build powerful conversations, Voiceflow allows you to collaborate and prototype across your team, viewers and editors, all in one canvas. 

Team members can be added and managed per workspace on Voiceflow, and all users will have access to all assistants within that workspace.

As a workspace admin, you can set a member's role to define the level of permissions they will have both across the workspace and within a single assistant.

Inviting Team Members

You can invite team members or manage existing team members permissions, in the Manage Collaborators menu. To access this menu, click on the '+' button in the top-right of your workspace next to the user icons.

Once this menu is open, you can use the dropdown next to any user's role to assign a different role. You may only change another user's role to of equal or lesser access-level than your own.

You can invite users either directly by inputting their email address, or by copying an invite link via the Copy Link button, that will be accessible to anyone that clicks it. You can define the role of any member signing up via these methods in this menu.

Roles and Permissions

Each team member can be assigned the following roles, which come with the pre-set permissions:

• Viewer - Can view, test and comment on assistants. (These are free unlimited seats on all plans)
• Editor - Can do all the functions of a Viewer, plus ability to modify & edit the designs of assistants, access editors, upload and export assistants
• Admin - Can do all the functions of an Editor, plus manage workspace settings, payment and assign other team members to the role of Admin.
• Billing - Can do all the functions of a Viewer, plus manage payment. (These are free seats on all plans)

Adding and Removing Seats

With a paid subscription plan on Voiceflow, you will have purchased a set number of seats. To increase or decrease the number of seats you're paying for on your plan, you can open the Payment Management menu.

This is found on your workspace dashboard, by clicking on the Settings icon, and selecting the 'Manage' option located in the menu footer.

The number of seats listed here will reflect the number of Editor seats you are currently paying for. If you want to increase this number, you can raise it to the desired total number of seats, and complete the payment. You can then to go to the Manage Collaborators menu to invite or assign users to those Editor seats.

To remove paid seats, you will first need to ensure that no team members in your selected workspace are currently using those Editor seats, before reducing the number of seats in the Payment Management menu and completing the payment update.