Adjusting the NLU Intent Confidence Threshold

Tahsim Ahmed
Tahsim Ahmed
  • Updated

When a NLU matches to an intent it outputs two pieces of information, the main intent it matched to and its confidence. Confidence shows how likely a certain intent is, between 0-100%.  

To adjust your Intent Confidence Threshold, head over to the Intent page of the Agent CMS. Hit the ⚙️ icon in the header and adjust your threshold.

A higher threshold reduces false positives, meaning matches to an unrelated intent.

A lower threshold reduces false negatives, meaning missed matches.


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60% Confidence threshold - Match 95% Confidence threshold - No Match
60percentNoneDebug.png 95percentNoneDebug.png

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