When a NLU matches to an intent it outputs two pieces of information, the main intent it matched to and its confidence. Confidence shows how likely a certain intent is, between 0-100%.
In the Voiceflow settings you can adjust the the Intent Confidence Threshold depending on how confident you'd like to match.
A higher threshold reduces false positives, meaning matches to an unrelated intent.
A lower threshold reduces false negatives, meaning missed matches.
| 60% Confidence threshold - Match | 95% Confidence threshold - No Match |
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