This series of articles serve as the ultimate Voiceflow reference manual. It comprehensively covers everything you need to know about Voiceflow, from navigating the interface to making the most of its library of features.
New to Voiceflow
The best way to get the quick run-down on what Voiceflow is and how to use it can be found in our Getting Started series. It covers all the basic features to:
- design a conversational flow
- test a prototype
- share a prototype with your team members or potential users
- publish an assistant to production or handoff to development
If you prefer to investigate Voiceflow on your own, you can explore the entire set of steps that Voiceflow has to offer in the "Listen, Response and Event" and "Logic Developer" documentation folders.
To get an enterprise demo of Voiceflow, fill out the form here.
Voiceflow's Product Releases can be found on our blog, detailing the newest updates to our product. Some of the new features include:
- the Set AI step, allowing assistants to generate text values on the spot by leveraging Large Language Model (LLM) prompting
- the Usage Analytics Dashboard, a comprehensive overview of usage statistics (including # of users, interactions, and % of successful user intent recognition) for assistants in production
For a detailed news feed of Voiceflow's updates, visit our changelog.
Whether you've just gotten the hang of Voiceflow's core features, or an experienced conversational designer looking for conversational design best practices, Voiceflow is working on building helpful guides that put product features into context.
- How to Structure a Complex Assistant runs through Voiceflow's organizational components like domains, topics and components to enable teams to collaboratively design in streamlined, side-by-side workflows
- How to Validate Designs with Internal Stakeholders introduces role-specific features to best enable internal conversations about assistant design with developers, product stakeholders, data scientists and more
- How to Conduct Usability Testing introduces the core concepts of user testing and relevant Voiceflow features that support testing validation, from shareable prototypes to post-test insight derivation and analysis
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