Usage Analytics Dashboard

Zoran Slamkov
Zoran Slamkov
  • Updated

Assistant analytics - How do I see overall usage?

See how your assistant is performing by visiting the analytics dashboard which can be found in the Analytics tab (shortcut: 4) in the left-hand panel of your assistant canvas. 

 

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What data does the dashboard include?

The dashboard includes:

  • Interactions: Total number of engagements users have had with your assistant.
  • Recognition rate: The percentage of messages understood by your assistant, i.e. did not trigger the fallback intent.
  • Unique Users: Unique users that have engaged with your assistant.
  • Unique Sessions: Unique user sessions with your assistant.
  • Top Intents: The most popular queries users ask your assistant.

How far back can I see usage data? And how do I compare it?

You have the option to update the period shown in the dashboard, allowing for greater insight when reviewing trends over time. 

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You can also compare the current period with the previous period to see how your assistant is performing with each iteration of your assistant.

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Where is the data coming from?

Both production usage (e.g. Alexa, Whatsapp, Custom) and shareable prototype usage are collected in the Analytics dashboard. NOTE: In-app prototyping is not included in the dashboard. 

 

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